Solar Product FAQs & SupportUpdated a month ago
This guide will help you set up, charge, and troubleshoot your Solar Blaze light to ensure the best performance.
⚙️ Product Basics
Q: How does the Solar Blaze light work?
A: The Solar Blaze light uses solar power to charge during the day and automatically turns on at night using dusk-to-dawn photocell technology.
Q: Does it require direct sunlight?
A: Yes. For optimal charging, the panel must be angled directly toward the sun and fully exposed, with no shading from trees, roofs, or other structures.
Q: Can I use the light indoors?
A: Indoors, you can charge it via USB, but solar charging requires full outdoor sunlight exposure.
🔋 Charging the Light
Q: Can I use USB charging?
A: Yes. Use the USB-C port for direct charging.
🔴 Red Light = Charging
🟢 Green Light = Fully Charged
If the green light never appears, the battery may not be charging properly or could be defective.
💡 Note:
The light is equipped with photocell technology. It only turns on in darkness.
It will not turn on if there is light nearby, even if charged. This is not a defect, but part of the light’s dusk-to-dawn function.
Q: How long does it take to charge?
Solar charging: ~6 hours of full, direct sunlight.
USB charging: ~6 hours to full charge.
Q: Will the panel charge even if the light is off?
A: Yes, charging works whether the light is switched on or off.
🔌 Setup & Installation
Q: How do I install the solar panel?
A:
Place it where it will receive maximum direct sunlight.
Avoid shaded or partially blocked areas.
Q: How do I turn the light on/off?
A:
There’s a button at the back of the panel.
Press and hold to turn on/off or to dim.
The light will respond to the button and may cycle through brightness levels.
Q: Do I need to remove anything before using it?
A: Yes — make sure to peel off the red protective film from each bulb before use. Leaving the film on may affect brightness and function.
❗ Troubleshooting
| Issue | Likely Cause | Solution |
|---|---|---|
| Worked the first day, not afterward | Poor sun exposure or incorrect panel angle | Reposition the panel toward direct sunlight |
| Light doesn’t turn on at night | Photocell is detecting light (e.g., from porch light) | Test in a fully dark area to confirm it's working |
| No light output at all | Improper connector orientation or dead battery | Check connection; charge via USB and check indicator light |
| Red light never turns green when charging | Battery is not charging properly | Try a different USB cable/adapter or request a replacement |
| Connector issue | Wire plugged in upside down (early units) | Make sure the connector notch is aligned properly |
| Dim or unusual glow | Red protective film still on bulbs | Remove red plastic film from each bulb |
✅ Diagnostic Steps for Support
When helping a customer, check these in order:
USB Charging
Plug in and look for red → green indicator lights.
Solar Panel Exposure
Is it angled toward the sun?
Any shading from nearby objects?
Photocell Check
Cover the panel or test at night to verify it turns on in darkness.
Connector Orientation
Ensure the notch in the connector is properly aligned and not inverted.
Protective Film
Confirm all red film is removed from each bulb.
Battery Health
If fully charged but lasts only 30–60 minutes, the battery may be defective.
If you've reviewed these steps and the light still isn’t functioning, please contact our support team with a photo of your setup, including the panel position and connector.