Do you offer refunds or exchanges?Updated 2 months ago
Yes, we do. We offer refunds, exchanges, and a few flexible options so you can choose what works best for you.
Return & Exchange Window
We accept returns and exchanges within 30 days of purchase.
Eligibility Requirements
To be eligible for a return or exchange (in cases where a physical return is required):
Items must be in their original condition
All tags, accessories, and packaging must be intact
❗ Clearance items and parts are final sale and cannot be returned or exchanged.
Your Resolution Options
Option 1: Full Store Credit
Receive 100% of the product value as store credit for a future purchase upon proof of cut wires.
No return handling fee or transaction fee is deducted.
You must be logged in using the same email address we used to communicate with you / the email on your past order, so the credit can be applied to your account.
Option 2: 50% Refund & Keep the Item
As a one-time courtesy, you can receive a 50% refund and keep the product.
There is no need to return the item.
This is ideal if the product isn’t exactly what you expected but is still usable for you.
Option 3: Partial Refund (Return or Disable Use)
If you prefer a more traditional refund instead of store credit or the 50% courtesy option, we can offer a partial refund under the following conditions:
Your refund is issued to your original payment method
A return handling fee is deducted (details below)
When applicable, we require photo or video proof of cut wires to confirm the item cannot be reused or resold (this helps prevent returned items from re-entering circulation)
Return Handling Fees for “Changed My Mind”, “No Longer Needed”, or “Wrong Address” Reasons
For returns based on reasons such as changed mind, no longer needed, or a wrong/incorrect shipping address provided at checkout, a mandatory return handling fee applies based on your order total.
Minimum 15% return handling fee for orders under $500
20% return handling fee for orders under $1,000
35% return handling fee for orders under $2,000
50% return handling fee for orders over $2,000
In all cases:
The minimum return handling fee is 15%.
Higher-order values are subject to higher return handling fees, up to 50% for large orders.
Our team will always confirm the exact return handling fee percentage for your specific order before you decide how you’d like to proceed.
How Refunds Are Processed
Refunds are issued to your original payment method.
Once the returned item is received and inspected at our facility, refunds are typically processed within 3–5 business days.