You can purchase the glass cylinder you need by clicking the link below:. https://artika.ca/search?q=outer%20glass%20cylinder. Important: Before placing an order, please measure the height of the cylinder glass piece. The following lengths are availa

You can purchase the glass cylinder you need by clicking the link below:&#xA0;<a href="https://artika.ca/search?q=outer%20glass%20cylinder" target="_blank">https://artika.ca/search?q=outer%20glass%20cylinder</a>Important: Before placing an order, please measure the height of the cylinder glass piece.&#xA0;The following lengths are available:<ul><li>GLCY259: 259 mm long (10 inches)</li><li>GLCY290: 290 mm long (11.4 inches)</li><li>GLCY310: 310 mm long (12 1/8 inches)</li></ul>&#xA0;All glass cylinder and clearance item orders are non-refundable and non-returnable. Please make sure you have the correct length before you place your order.If you have a customer service issue related to a faulty item or warranty coverage, please call customer service at 1-866-661-9606 to speak with an agent.

I need to order a Glass Cylinder replacement

At Artika, we stand by the quality and reliability of our products. That’s why all Artika products come with a 5-year limited warranty, as clearly stated on our packaging. Our warranty includes:. ⚠️ Note: Some products do not have spare parts availab

<div id="isPasted"><div><h2 data-start="200" data-end="225" id="isPasted">Artika Warranty Policy</h2>At Artika, we stand by the quality and reliability of our products. That&#x2019;s why all Artika products come with a 5-year limited warranty, as clearly stated on our packaging.<h3 data-start="404" data-end="432" id="what-our-warranty-covers">What Our Warranty Covers</h3>Our warranty includes:<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">A full 5-year coverage from the date of purchase for manufacturing defects.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Spare parts,&#xA0;where applicable, are available at no additional cost during the warranty period.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Support for issues related to installation or performance of the product, if covered under warranty. Labor and transportation or any other costs related to installation are not covered in our warranty.</li></ul><blockquote data-start="741" data-end="883">&#x26A0;&#xFE0F; Note: Some products do not have spare parts available. This is clearly indicated in the instruction manual included with those items.</blockquote><h3 data-start="885" data-end="913" id="spare-parts-availability">Spare Parts Availability</h3>We design our products so that spare parts can be replaced using common household tools &#x2014; no need for specialized equipment or complex procedures.<ul data-start="1067" data-end="1331"><li data-start="1198" data-end="1331">When spare parts are available, they can be ordered <a href="https://artika.com/collections/replacement-spare-parts" target="_blank" rel="noopener noreferrer">here</a> or by contacting our support team.</li></ul><h3 data-start="1333" data-end="1360" id="repairs-and-feasibility">Repairs and Feasibility</h3>We do not offer repair services for our products. Due to the nature of modern electronics and the wide variety of models, maintaining repair infrastructure for every component is not feasible. Instead, we focus on:<ul data-start="1582" data-end="1717"><li data-start="1582" data-end="1622">Providing easy-to-install spare parts.</li><li data-start="1623" data-end="1717">Offering straightforward replacements within the warranty period when defects are confirmed.</li></ul><h3 data-start="139" data-end="165" id="isPasted">How the Warranty Works</h3><ol data-start="167" data-end="704"><li data-start="167" data-end="326">Register your product on our <a href="https://artika.com/pages/product-registration" target="_blank" rel="noopener noreferrer">Product Registration Page</a> after purchase. This helps streamline any future warranty claims and ensures faster service.</li><li data-start="327" data-end="412">Keep your proof of purchase &#x2014; this is required to validate any warranty claim.</li><li data-start="413" data-end="588">If you experience an issue, contact our customer service team via <a data-start="482" data-end="529" rel="noopener">support@artika.com</a> or our live chat with a description of the problem.</li><li data-start="589" data-end="704">We will assess your claim and, if approved, ship any applicable replacement parts or a new product at no charge.</li></ol> </div></div>

What is the warranty of your products?

Please note that all parts, including accessories such as remotes, whether they are sold together with a product or purchased separately as replacement components, are covered by a standard 1-year warranty.

<div id="isPasted"><div>Please note that all parts, including accessories such as remotes, whether they are sold together with a product or purchased separately as replacement components, are covered by a standard 1-year warranty.</div></div>

What is the warranty of your parts?

Thank you for your purchase! To register your item(s), please click the link below:. https://artika.ca/pages/product-registration. We appreciate your support and hope you enjoy your Artika product(s)!

Thank you for your purchase! To register your item(s), please click the link below: <a data-start="166" data-end="258" rel="noopener" target="_new" href="https://artika.ca/pages/product-registration"></a><a data-start="166" data-end="258" rel="noopener" target="_new" href="https://artika.ca/pages/product-registration">https://artika.ca/pages/product-registration</a>We appreciate your support and hope you enjoy your Artika product(s)!

Do I need to register my products?

We can only consider the warranty to be valid if you present us with the product's original receipt. If you are unable to find it, please contact the store in which the purchase was made. We also highly recommend you register your product(s) once rec

<div id="isPasted"><div>We can only consider the warranty to be valid if you present us with the product&apos;s original receipt. If you are unable to find it, please contact the store in which the purchase was made.&#xA0;We also highly recommend you register your product(s) once received or purchased here:&#xA0;<a href="https://www.artika.com/en/product-registration" id="isPasted">https://www.artika.com/en/product-registration</a></div></div>

What do I do if I can't find the product receipt?

Here is the list of compatible dimmers: <div data-expendable-target="11"><table width="293"><tbody><tr><td style="width: 120px;">Brand</td><td style="width: 173px;">Model number</td></tr><tr><td rowspan="6">Lutron</td><td>DVCL-153PR</td></tr><tr><td>MACL-153MLH-WH</td></tr><tr><td>P-PKG1W-WH-R</td></tr><tr><td>Toggler TGCL-153P</td></tr><tr><td>SkyLARK CT-600PH</td></tr><tr><td>STCL-153PH-WH</td></tr><tr><td rowspan="9">Leviton</td><td>R11-DSL06-1TW</td></tr><tr><td>R00-RNL06-0TW</td></tr><tr><td>R02-DW6HD-2RW</td></tr><tr><td>R68-06674-P0T</td></tr><tr><td>Decora 6631-P</td></tr><tr><td>Ilumatech&#xA0;IPL06</td></tr><tr><td>Decora 6672</td></tr><tr><td>Decora DSM10</td></tr><tr><td>Halogen 6681-W</td></tr><tr><td>Legrand</td><td>RHCL453PNICCV4</td></tr><tr><td>TP-link</td><td>HS220</td></tr><tr><td rowspan="2">Cooper</td><td>Cooper AAL06</td></tr><tr><td>Cooper SAL06P</td></tr></tbody></table></div>

Frequently Asked Questions - FAQs

I need to order a Glass Cylinder replacement

What is the warranty of your products?

What is the warranty of your parts?

Do I need to register my products?

What do I do if I can't find the product receipt?

List of Compatible Dimmers