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Frequently Asked Questions - FAQs

I need to order a Glass Cylinder replacement

You can purchase the glass cylinder you need by clicking the link below:. https://artika.ca/search?q=outer%20glass%20cylinder. Important: Before placing an order, please measure the height of the cylinder glass piece. The following lengths are availa

What is the warranty of your products?

At Artika, we stand by the quality and reliability of our products. That’s why all Artika products come with a 5-year limited warranty, as clearly stated on our packaging. Our warranty includes:. ⚠️ Note: Some products do not have spare parts availab

What is the warranty of your parts?

All parts, including remotes, whether sold with a product or as replacement parts, are covered by a 1-year warranty.

Do I need to register my products?

Thank you for your purchase! To register your item(s), please click the link below:. https://artika.ca/pages/product-registration. We appreciate your support and hope you enjoy your Artika product(s)!

What do I do if I can't find the product receipt?

We can only consider the warranty to be valid if you present us with the product's original receipt. If you are unable to find it, please contact the store in which the purchase was made. We also highly recommend you register your product(s) once rec

List of Compatible Dimmers

Here is the list of compatible dimmers: