We respect our customers’ requests to cancel an order after it has been placed. However, because we work to fulfill orders as quickly as possible, cancellation requests are subject to the order’s processing status. In some cases, a cancellation may n

We respect our customers&#x2019; requests to cancel an order after it has been placed. However, because we work to fulfill orders as quickly as possible, cancellation requests are subject to the order&#x2019;s processing status. In some cases, a cancellation may not be possible if the order has already been processed or shipped. In that case, you may refuse delivery or return the item at your own expense, minus any applicable return or restocking fees.To check if your order cancelled, please contact Artika Customer Care immediately:<ul><li>Phone: Call us directly at 1-866-661-9606.</li><li>Email: Send an email request to support@artika.com.</li></ul>

How do I cancel my order?

To help you order a replacement part for your product, we kindly ask that you provide the following information:. Full name. Phone number. Complete address. Part number or measurements. Email address. Receipt. Photos clearly showing the issue. A brie

To help you order a replacement part for your product, we kindly ask that you provide the following information:<ul data-start="186" data-end="373"><li data-start="186" data-end="199" style="font-size: 16px;">Full name</li><li data-start="200" data-end="216" style="font-size: 16px;">Phone number</li><li data-start="217" data-end="237" style="font-size: 16px;">Complete address</li><li data-start="238" data-end="269" style="font-size: 16px;">Part number or measurements</li><li data-start="270" data-end="287" style="font-size: 16px;">Email address</li><li data-start="288" data-end="299" style="font-size: 16px;">Receipt</li><li data-start="300" data-end="336" style="font-size: 16px;">Photos clearly showing the issue</li><li data-start="337" data-end="373" style="font-size: 16px;">A brief description of the issue</li></ul>We understand how inconvenient this situation can be and appreciate your cooperation in helping us resolve it as quickly as possible.

What information is needed to order a replacement part?

Artika USA

Orders, Cancellations & Exchanges

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Do you ship worldwide?

How long does delivery take?

Are there shipping and handling costs?

My order was marked delivered but it’s not here.

Shipping & Delivery

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What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What is your price policy?

Do you offer refunds or exchanges?

Returns & Refunds

I need to order a Glass Cylinder replacement

What is the warranty of your products?

What is the warranty of your parts?

Do I need to register my products?

What do I do if I can't find the product receipt?

List of Compatible Dimmers

Frequently Asked Questions - FAQs

Solar Product FAQs & Support

Manual

Replacement Ceiling Fan Remote Controls

Resale Policy

How to Pair or Unpair Your Fan Remote Control

Product Information