What if my package gets lost or arrives damaged?Updated a month ago
At Artika, we strive to ensure every order reaches you in perfect condition. However, if an issue occurs during transit, here’s how we can help:
Lost in Transit:
If your order appears to be lost, please contact our customer support team with your order number and any relevant details. We'll investigate and work to resolve the issue promptly.
Phone: 1-866-661-9606
Email: [email protected]
Damaged in Transit:
We’re sorry if your item arrived damaged. Since all items leave our warehouse in perfect condition, we kindly ask you to help us document the issue. Please provide photos of the damaged item and the shipping box. This allows us to file a claim with the carrier and expedite a replacement or refund for you.
Phone: 1-866-661-9606
Email: [email protected]