At Artika, we want you to be fully satisfied with your purchase. We understand that sometimes you need to see the product to know if it's right for you and your space. Returns must be initiated within 30 days of receipt of receiving your order. Items

At Artika, we want you to be fully satisfied with your purchase. We understand that sometimes you need to see the product to know if it&apos;s right for you and your space.&#xA0;Returns must be initiated within 30 days of receipt of receiving your order. Items must be unused and in the original packaging.Returns that are not deemed at the fault of Artika (due to damage in transit or product defective), can be returned for a refund, minus the cost of the return shipping.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Initiate the return request within 30 days of receipt.</li><li style="font-family: Arial, Helvetica, sans-serif;">The unused item&#xA0;must be in its&#xA0;original condition and packaging.</li><li style="font-family: Arial, Helvetica, sans-serif;">Refunds are processed upon inspection of the returned item.</li><li style="font-family: Arial, Helvetica, sans-serif;">Any item that has been installed or used in any way cannot be returned.</li><li style="font-family: Arial, Helvetica, sans-serif;">Our return policy is only available for purchases made on <a href="http://www.artika.com/" style=" text-decoration: none;">www.artika.com</a> or <a href="http://www.artika.ca/" style=" text-decoration: none;">www.artika.ca</a></li></ul>Return by mailReach out to our customer support team at [email or phone #] to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a UPS location.<a href="https://www.artika.com/en/return" id="isPasted">https://www.artika.com/en/return</a>Refund processUpon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.Non-Returnable itemsCertain items may not be eligible for return: These items will be clearly marked on the product page. Items on Clearance, sinks and parts, including glass cylinders, are final sale.Damaged ItemsUpon receiving your product, please inspect it for any damage. If you find any damage upon delivery, promptly take photos and email them, along with your order information.<a href="https://www.artika.com/en/return" id="isPasted">https://www.artika.com/en/return</a>International Orders We are unable to accept returns for international orders. All international orders are&#xA0;final sale.CancellationsWe are here to assist you with canceling your order before it ships. Please call Artika Customer Care at 1-866-661-9606 &#xA0;request the cancellation. If your order has not yet shipped, we will process your cancellation and refund immediately. Orders that have been shipped are subject to the standard return policy.

How do I make a return?

I'm so sorry to hear that your item arrived damaged! We understand how frustrating it is when products break during shipment. We'll do our best to help you process a replacement or refund quickly. To start the claim process, please click on the link

I&apos;m so sorry to hear that your item arrived damaged! We understand how frustrating it is when products break during shipment.We&apos;ll do our best to help you process a replacement or refund quickly. To start the claim process, please click on the link below to access our returns form:<a target="_blank" rel="noopener" href="https://www.artika.com/en/return" data-hveid="0" data-ved="0CAAQ_4QMahgKEwj2lNLq1d2QAxUAAAAAHQAAAAAQ7gE">https://www.artika.com/en/return</a>This form will guide you through providing the necessary photos and details. Thank you for your patience!

What do I do if my item(s) arrives damaged?

We're very sorry to hear that you received the wrong item in your order! We understand this is a frustrating inconvenience. To help us quickly correct this issue and get the correct product shipped to you, please report the details using the link bel

We&apos;re very sorry to hear that you received the wrong item in your order! We understand this is a frustrating inconvenience.To help us quickly correct this issue and get the correct product shipped to you, please report the details using the link below:<a target="_blank" rel="noopener" href="https://www.artika.com/en/return" data-hveid="0" data-ved="0CAAQ_4QMahgKEwj2lNLq1d2QAxUAAAAAHQAAAAAQrwI">https://www.artika.com/en/return</a><h3 id="when-submitting-your-request-please-ensure-you-include">When submitting your request, please ensure you include:</h3><ul><li>A photo of the item you received by mistake.</li><li>The name/model number of the correct item that is missing.</li><li>Also, kindly check your package thoroughly for any notes or packing slips indicating that your correct item(s) may have been shipped separately.</li></ul>Let us know if you need any further assistance once you have submitted the return request!

What do I do if I receive the wrong item in my order?

Please note the details of our Price Protection Policy:. Your price is protected for 30 days upon receiving your order from Artika. If the product price decreases within this 30-day window, a corresponding price adjustment may be processed. This adju

Please note the details of our Price Protection Policy:Your price is protected for 30 days upon receiving your order from Artika. If the product price decreases within this 30-day window, a corresponding price adjustment may be processed.This adjustment will be calculated minus any applicable discounts or promotional codes that were applied to the original purchase price.

What is your price policy?

Yes, we do. We offer refunds, exchanges, and a few flexible options so you can choose what works best for you. We accept returns and exchanges within 30 days of purchase. To be eligible for a return or exchange (in cases where a physical return is re

Yes, we do. We offer refunds, exchanges, and a few flexible options so you can choose what works best for you.<hr data-start="294" data-end="297"><h2 data-start="299" data-end="326" id="return--exchange-window">Return &amp; Exchange Window</h2><ul data-start="328" data-end="393"><li data-start="328" data-end="393">We accept returns and exchanges within 30 days of purchase.</li></ul><hr data-start="395" data-end="398"><h2 data-start="400" data-end="427" id="eligibility-requirements">Eligibility Requirements</h2>To be eligible for a return or exchange (in cases where a physical return is required):<ul data-start="518" data-end="627"><li data-start="518" data-end="567">Items must be in their original condition</li><li data-start="568" data-end="627">All tags, accessories, and packaging must be intact</li></ul><blockquote data-start="629" data-end="722">&#x2757; Clearance items and parts are final sale and cannot be returned or exchanged.</blockquote><hr data-start="724" data-end="727"><h2 data-start="729" data-end="755" id="your-resolution-options">Your Resolution Options</h2><h3 data-start="757" data-end="788" id="option-1-full-store-credit">Option 1: Full Store Credit</h3><ul data-start="790" data-end="1100"><li data-start="790" data-end="870">Receive 100% of the product value as store credit for a future purchase upon proof of cut wires.</li><li data-start="871" data-end="933">No return handling fee or transaction fee is deducted.</li><li data-start="934" data-end="1100">You must be logged in using the same email address we used to communicate with you / the email on your past order, so the credit can be applied to your account.</li></ul><hr data-start="1102" data-end="1105"><h3 data-start="1107" data-end="1147" id="option-2-50-refund--keep-the-item">Option 2: 50% Refund &amp; Keep the Item</h3><ul data-start="1149" data-end="1376"><li data-start="1149" data-end="1239">As a one-time courtesy, you can receive a 50% refund and keep the product.</li><li data-start="1240" data-end="1284">There is no need to return the item.</li><li data-start="1285" data-end="1376">This is ideal if the product isn&#x2019;t exactly what you expected but is still usable for you.</li></ul><hr data-start="1378" data-end="1381"><h3 data-start="1383" data-end="1435" id="option-3-partial-refund-return-or-disable-use">Option 3: Partial Refund (Return or Disable Use)</h3>If you prefer a more traditional refund instead of store credit or the 50% courtesy option, we can offer a partial refund under the following conditions:<ul data-start="1596" data-end="1895"><li data-start="1596" data-end="1657">Your refund is issued to your original payment method</li><li data-start="1658" data-end="1715">A return handling fee is deducted (details below)</li><li data-start="1716" data-end="1895">When applicable, we require photo or video proof of cut wires to confirm the item cannot be reused or resold (this helps prevent returned items from re-entering circulation)</li></ul><hr data-start="1897" data-end="1900"><h2 data-start="1902" data-end="1995" id="return-handling-fees-for-changed-my-mind-no-longer-needed-or-wrong-address-reasons">Return Handling Fees for &#x201C;Changed My Mind&#x201D;, &#x201C;No Longer Needed&#x201D;, or &#x201C;Wrong Address&#x201D; Reasons</h2>For returns based on reasons such as changed mind, no longer needed, or a wrong/incorrect shipping address provided at checkout, a mandatory return handling fee applies based on your order total.<ul data-start="2214" data-end="2486"><li data-start="2214" data-end="2279">Minimum 15% return handling fee for orders under $500</li><li data-start="2280" data-end="2350">20% return handling fee for orders under $1,000</li><li data-start="2351" data-end="2421">35% return handling fee for orders under $2,000</li><li data-start="2422" data-end="2486">50% return handling fee for orders over&#xA0;$2,000</li></ul>In all cases:<ul data-start="2503" data-end="2799"><li data-start="2503" data-end="2550">The minimum return handling fee is 15%.</li><li data-start="2551" data-end="2654">Higher-order values are subject to higher return handling fees, up to 50% for large orders.</li><li data-start="2655" data-end="2799">Our team will always confirm the exact return handling fee percentage for your specific order before you decide how you&#x2019;d like to proceed.</li></ul><hr data-start="2801" data-end="2804"><h2 data-start="2806" data-end="2834" id="how-refunds-are-processed">How Refunds Are Processed</h2><ul data-start="2836" data-end="3043"><li data-start="2836" data-end="2895">Refunds are issued to your original payment method.</li><li data-start="2896" data-end="3043">Once the returned item is received and inspected at our facility, refunds are typically processed within 3&#x2013;5 business days.</li></ul>

Returns & Refunds

How do I make a return?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What is your price policy?

Do you offer refunds or exchanges?